Q. How long will it take for mat to ship?
A. Due to the custom made nature of the mats, please allow about two weeks to ship. Some may ship sooner. For an up to date time frame, please fill out the contact form with your specific inquiry.
Q. Are tapers and concrete items returnable?
A. Tapers and concrete items are not returnable or refundable and all sales are final.
Q. What if my dish, tray or taper is broken upon arrival?
A. The most care is taken to pack your item in the box. However, if you find a broken piece please send an email to info@floretandfringe.com with a photo within 24 hours of it being delivered and help will be on the way with a replacement. If after that time frame, it will be assumed this was a result of user handling.
Q. Are the mats returnable?
Q. How do I care for my mat?
A. Mats are made to order and not returnable. All sales are final.
A. Mats can be stored in the tube it arrives in. Do not fold the mat. Remove excess water on an element before placing it on the fabric. If water does get on the mat, blot gently with a dry cloth and let dry completely before storing.
